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Leadership and Management (Health and Human Services)
Welcome to the Leadership and Management eLearning Course
Instructions on How to Complete this Course
About this Course
Meet the Key Trainers
Optional Qualification Assessment Process
Discussion Forum
DLM01 Managing Personal Work Prioirities
About the DLM01 Unit
Download the Student Guide for this Unit
A video on Transformational Leadership [13:20] (13:20)
The Transformational Leader
A Case Study for further thought - DHHS Victoria
A video on Planning Models [9:16] (9:16)
Planning Models
Maintain Personal Performance
Personal Work Priorities
Using Technology
Work-Life Balance
Development Needs
People Networking
Getting a Competitive Edge
Assessment: Complete the DLM01 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
Discussion Forum Unit 1
DLM02 Managing Recruitment and Inductions
About the DLM02 Unit
Download the Student Guide for this Unit
A Video on Planning for Recruitment [17:16] (17:16)
Recruitment Planning
Organisational Charts
Position Descriptions
Advertising Jobs
Preparing for Interview
Interview and Selection
Inducting Staff
Human Resource Life Cycle
For Further Thought - Using the HRM RAPID Assessment Tool for Health Organisations
Assessment: Complete the DLM02 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM03 Ensuring Effective Workplace Relationships
About the DLM03 Unit
Download the Student Guide for this Unit
Managing Ideas and Information
Establishing Systems to develop trust and confidence
A Video on Develop Trust and Build Confidence [11:27} (11:27)
Establishing and Using Networks
Developing and Maintaining Relationships
Identifying and Managing Conflict in the Workplace
Guiding, Counseling and Supporting Staff
Assessment: Complete the DLM03 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM04 Leading People Effectively
About the DLM04 Unit
Download the Student Guide for this Unit
Team Performance Planning
A Video on Team Cohesion [7:48] (7:49)
Facilitating Team Cohesion
Team Work
Liaising with Key Stakeholders
People Fundamentals for Projects
Human Resource Management for Projects
Assessment: Complete the DLM04 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM05 Developing Emotional Intelligence
About the DLM05 Unit
Download the Student Guide for this Unit
A Video on Emotional Intelligence in the Workplace [19:07] (19:08)
Emotional Intelligence
Workplace Stresses
Understanding the Mind
Taking Ownership of the Mind
Emotional Strengths and Weaknesses
Promote Emotional Intelligence in Others
Utilising Emotional Intelligence
Assessment - Complete the DLM05 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM06 Leading Organisational Planning
About the DLM06 Unit
Download the Student Guide for this Unit
The Planning Framework
Operational Planning
Plan and Manage Resources Acquisition
Project Planning
Intellectual Property
A Video on Monitor and Review Operational Performance [15:41] (15:41)
Monitor and Review Performance
Performance Driven Change Management
Action Learning
Assessment: Complete the DLM06 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM07 Understanding Financial Management
About the DLM07 Unit
Download the Student Guide for this Unit
Accounting Principles
Cash versus Accural Accounting
Understand the Key Financial Documents
Financial Management Approaches
Monitor and Control Finances
A Video on Evaluating Financial Management Processes [8:32] (8:32)
Evaluate Financial Management Processes
Assessment: Complete the DLM07 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM08 Managing Operational Risk
About the DLM08 Unit
Download the Student Guide for this Unit
About Risk Management
Establish the Risk Context
Identify Risk Events
Analyse Risks
Prioritise Options to treat Risks
Video on Treating and Managing Risk [16:15] (16:14)
An Action Plan for Treating Risks
Documenting and Communicating the Risk Management Plan
Monitor and Control
Evaluating the Organisation's Risk System
Assessment: Complete the DLM08 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM09 Managing Effective Meetings
About the DLM09 Unit
Download the Student Guide for this Unit
Prepare for Meetings
Team Performance
Video on Prepare for Meetings [14:56] (14:56)
Meeting Planning
A Video on Conduct Meetings [11:01] (11:01)
Conducting Meetings
Meeting Documentation
Resolving Issues and Managing Conflict
Post-Meeting Activities
Assessment: Complete the DLM09 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM10 Leading Customer Service
About the DLM10 Unit
Download the Student Guide for this Unit
Humanistic Principles
A Video on Planning to Meet Customer Requirements [8:40] (8:40)
Plan to Meet Customer Requirements
Delivering Quality Customer Service
The User Experience
Monitor and Improve Customer Service
Building Rapport
Assessment: Complete the DLM10 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM11 Leading the Sales Team
About the DLM11 Unit
Download the Student Guide for this Unit
Sales Techniques
Body Language Basics
Sales Plan and Budget
Sales Targets and Metrics
Sales Team Recruitment
Ongoing Development
A Video on Evaluating Sales Team Performance [5:56] (5:56)
Evaluating Team Performance
Assessment: Complete the DLM11 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
DLM12 Ensuring Governance and Sustainability
About the DLM12 Unit
Download the Student Guide for this Unit
Governance Overview
Governing Documents
Policy Development Process
A Video on Developing Sustainability Policy [12:19] (12:19)
Communicating and Implementing
The Lean Philosophy
Measuring Performance
References
Assessment: Complete the DLM12 Questionnaire
Unit Conclusion, References and Resources
Optional: Qualification Assessment Requirements
A Video on Evaluating Sales Team Performance [5:56]
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